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Rent, Housing and Maintenance Complaints 
Do you have a question about rent control or rent stabilization, heat, hot water, or any other housing problem concerning maintenance?
Central Complaints Bureau
If you have no heat or hot water, or any other housing problem concerning maintenance or rent, call HPD's Central Complaints Bureau. Be prepared to give the HPD operator the name, address and phone number of you and your landlord, as well as the nature of the complaint.
English and Spanish, 7 days a week, 24 hours a day
(212) 824-4328
This agency administers the states rent control and stabilization laws. For the best information, call the district office nearest you. Staff can answer many of your questions.
Monday through Friday, 9 am to 5 pm
(718) 739-6400 rent info line, Spanish available
Bronx
1 Fordham Plaza, 2nd Floor
Bronx, NY 10458
(718) 563-5678
Brooklyn
55 Hansen Place, Room 702
Brooklyn, NY 11217
(718) 722-4778
Manhattan
North side 110th Street and above
163 West 125th Street, 5th Floor
New York, New York 10027
(212) 961-8930
South side of 110th Street and below
Monday to Friday, 9 am to 5 pm
25 Beaver Street
(212) 480-6700
Queens Central Office of Rent Administration
Monday to Friday, 9 am to 5 pm
Gertz Plaza Building
92-31 Union Hall Street, 4th Floor
Jamaica, Queens 11433
(718) 262-4822
Staten Island
Monday to Friday, 9 am to 5 pm
60 Bay Street, 7th Floor
Staten Island, NY 10301
(718) 816-0277
Do you live in a rent stabilized apartment? If you do, maximum increases in your rent are set by the New York City Rent Guidelines Board. The RGB provides general information on rent stabilization and the current allowable rent increases. The RGB can also provide information on other housing topics and/or refer you to the appropriate housing agency.
Monday through Friday, 9 am to 5 pm
51 Chambers Street
New York, NY 10007
(212) 385-2934
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