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Snow Removal 
The City hauls only residential refuse. All private businesses must arrange for and pay for their garbage to be carted away.
Frustrated with the furniture store that promised that your new sofa would arrive last month? Angry at the electronics salesman who baited you with a phony low price for a no-frills model and switched you to a much fancier, much more expensive model? Furious at the home improvement contractor who skipped town after pulling out all the plumbing but before replacing any of it?
If you want to complain about anything from tow truck companies to gas stations to pin ball machines, call the DCA hotline. A voice-mail system answers the hotline and offers many choices to touch-tone callers.
To file a complaint, you must fill out a form and send in documentation of the case. The hotline operator will send you the form and explain how to file the report. (The form is also available on DCA's web site.) All reports must be filed by mail or in person at a DCA office. If you are checking on the status of a complaint by phone, make sure that you have the complaint number ready.
The Department of Consumer Affairs licenses more than 70 different categories of businesses -- including home improvement contractors, laundries, tow truck operators, employment agencies and electronic stores.
Call to find out whether you need a license and how to apply. DCA can also tell you if the company you are doing business with is licensed. The City hauls only residential refuse. All private businesses must arrange for and pay for their garbage to be carted away.
Call DCA to find out what services are available.
Chinese
(212) 487-4488
Korean
(718) 286-2996, (718) 816-2280/2281
Spanish
(212) 487-4481
Manhattan
English, Monday through Friday, 9 am to 5 pm
Department of Consumer Affairs
42 Broadway
(212) 487-4444/4161/4158/4159 hotline
Queens
Monday through Friday, 9:30 am to 4:30 pm
Queens Borough Hall, Room 301
120-55 Queens Blvd.
(718) 286-2994
Staten Island
Monday through Friday, 8:30 am to 4:30 pm
Borough Hall, Room 422
Staten Island, NY 10301
(718) 816-2280/2281
Is your neighbor's garbage piling up in front of your store? Call the Department of Sanitation with complaints and requests for service.
(212) 219-8090
Think you've been unfairly ticketed for a sanitation violation? You can fight City Hall. Challenge the summons at the Environmental Control Board. Call to schedule a hearing. Four to six weeks after your hearing you will receive a decision in the mail.
Bronx
(Call first, Bronx office is only open part time)
1932 Arthur Avenue, 6th Floor
Bronx, NY 10457
(212) 643- 2236
Brooklyn
Monday-Friday, 8 am to 3:30 pm, for hearings ;
Monday- Friday, 8 am to 5 pm, for general information
233 Schermerhorn Street
Brooklyn, NY 11201
(718) 858-1005
Manhattan
Monday-Friday, 8 am to 3:30 pm, for hearings ;
Monday-Friday, 8 am to 5 pm, for general information
1250 Broadway (corner of 32nd Street), 7th Floor
New York, NY 10001
(212) 971-3600 or (212) 643-2236
Queens
Monday-Friday, 8 am to 3:30 pm, for hearings ;
Monday-Friday, 8 am to 5 pm, for general information
144-06 94th Avenue
Jamaica, NY 11435
(718) 298-7300
Staten Island
(Call first, S.I. Office is open only part time
350 St. Marks Place, 4th Floor
Staten Island, NY 10301
(212) 643-2236
The City hauls only residential refuse. All private businesses must arrange for and pay for their garbage to be carted away. For information or to complain about private carters, call the New York City Trade Waste Commission.
(212) 676-6300
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