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Utility Bills and Services
If you have questions or complaints about the charges on your utility bills.
The Home Energy Assistance Program helps low-income people pay utility bills. Set aside a chunk of time and plenty of patience: it's difficult to find your way through the automated information system. It is possible to speak to a person Monday through Friday, 8 am to 4 pm, but the wait is very long.
Monday through Friday, 8 am to 4 pm
800-342-3009
DEP customer service representatives are available to answer your questions about water metering and billing. You can also view your water bill account information online by visiting the DEP water metering and billing web page link here. To use this service, you must have your account number, which can be found in the upper right-hand corner of your water bill. If you did not request a water meter installation prior to June 30, 2000 and you received a surcharge bill, you will need to have your water meter installed by your own licensed plumber under DEP’s Reimbursable Metering Program. DEP’s web site provides information on the program and how to obtain reimbursement.
59-17 Junction Blvd.
Flushing, NY 11373
Dial 311
If you've already complained to the phone, electric or gas company, and haven't resolved your problem, call the New York State Public Service Commission. Staff will also handle complaints about non-municipal water service and bills.
Monday through Friday, 8:30 am to 4 pm
(800) 342-3377
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