Help Paying Utility Bills

Home Energy Assistance Program (HEAP)
The Home Energy Assistance Program helps low-income people pay utility bills. Set aside a chunk of time and plenty of patience: it's difficult to find your way through the automated information system. It is possible to speak to a person Monday through Friday, 8 am to 4 pm, but the wait is very long.

Heatline
Monday through Friday, 9 am to 5 pm
(212) 331-3150

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The Public Advocate's Office • 1 Centre Street, 15th Floor • New York, NY 10007 • General Inquiries: (212) 669-7200
Ombudsman Services: (212) 669-7250 • Fax: (212) 669-4091