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Homelessness

For emergency assistance referrals and information on shelter locations.



Department of Homeless Services
The Department of Homeless Services operates emergency shelters for homeless New Yorkers and assists in the search for permanent housing. Call the main office for information on shelters and referral services during regular business hours. After business hours, call or go to the Emergency Assistance Unit.

Emergency Assistance Unit; operates 24 hours a day,
7 days a week
151 East 151st Street
Bronx, NY
(800)994-6494

Monday through Friday, 9 am to 5 pm
(212) 361-8000


Call 311



Emergency Assistance Unit,
Department of Homeless Services
If you need shelter after business hours, call or go to the Department of Homeless Services Emergency Assistance Unit.
Hotline operates 7 days a week, 24 hours a day
(800) 994-6494

Monday through Friday, 5 pm to 8 am; Weekends, 24 hours a day
Emergency Assistance Unit
151 East 151st Street

Call 311



HRA Infoline

The HRA Infoline can give information about emergency services for the homeless. A tape will advise people to go to their local income support center if they call during business hours, and the locations of income support centers are listed. When people call after business hours, people are directed to the Emergency Assistance Unit.

7 days a week, 24 hours a day, English and Spanish recording
(877) 472-8411

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The Public Advocate's Office • 1 Centre Street, 15th Floor • New York, NY 10007 • General Inquiries: (212) 669-7200
Ombudsman Services: (212) 669-7250 • Fax: (212) 669-4091