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Transportation for the Disabled
Access-A-Ride is the paratransit program operated by MTA New York City Transit for persons unable to use mass transit. It is a shared ride, origin to destination service, established under the Americans with Disabilities Act. Rides are $1.50 each way or half-fare for seniors -- the same fare as a subway or bus ride. Note that you call one number to order service and a different number if you want to file a complaint about the service.
Complaints about Access-A-Ride Service
(718) 330-3322
TTY (212) 632-2194, 7 days a week, 7 am to 5 pm
Access-A-Ride Program, New York City Transit, Paratransit Division
10 Columbus Circle, 17th Floor
toll-free (877) 337-2017
For information about accessible private buses, call the Department of Transportation's Office of Surface Transit.
Dial 311
Do you need transportation to a medical appointment? If you are Medicaid-eligible, your doctor can call the Human Resources Administration to arrange for a ride for you.
Monday-Friday, 9 am to 5 pm
(212) 630-1810
People with disabilities are eligible for reduced fares on MTA New York City Transit buses and subways and on Department of Transportation buses. You must present a Medicare card or a Reduced Fare ID card, which you must get from the MTA Reduced-Fare Program.
MTA Reduced-Fare Program for People with Disabilities
370 Jay Street
(718) 243-4999 ; TTY (718) 596-8273
Call MTA New York City Transit about accessible travel on buses and subways.
7 days a week, 24 hours a day
(718) 596-8585; TTY (718) 596-8273
Call MTA New York City Transit's Elevator and Escalator Hotline for a report on the condition of elevators, escalators and wheelchair lifts within the NYC public transportation system.
7 days a week
(800) 734-6772, TTY (718) 596-8273
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